Terms and Conditions

Version of 7 November 2026

1. Who we are

The Way of Tea is the online shop of biochi antwerpen, a sole proprietorship of Jef Janssen.

• Address: Lange Koepoortstraat 43, 2000 Antwerp, Belgium
• Company and VAT number: BE 0869.984.288
• Email: info@thewayoftea.be
• Telephone: +32 495 82 68 35

These terms apply to every order placed in our online shop. They do not apply to purchases made in our shop in Antwerp.

2. Prices and ordering

All prices are in euros and include VAT. You will see the delivery costs before you pay.

Your order is final once your payment has succeeded and you have received our confirmation by email. If a product turns out to be unavailable, we will let you know straight away and refund the amount to you.

You can pay with the payment methods shown at checkout, such as card, Bancontact, iDEAL, PayPal and Klarna. Stripe processes the payment.

3. Delivery

You can order online with a delivery address in Belgium, the Netherlands, Germany or France. Do you live somewhere else? Send us a message through the contact page and we will look at the options together.

If you choose a pickup point, reply to your confirmation email with the pickup point you want.

We usually ship your order within 2 working days. You will receive your order no later than 30 days after your purchase. If that does not work out, you may cancel the order free of charge and we will refund you.

4. Right of withdrawal

You may withdraw from your purchase within 14 days, without giving a reason.

The 14 days start on the day that you, or someone you designate, receives the product. If your order consists of several products that arrive separately, the day you receive the last product counts. For a subscription, the day you receive the first delivery counts.

How to withdraw. Use the link Withdraw from contract here at the bottom of every page, send us an email, or use the model form below. A clear statement is enough. You are on time if you send your statement before the 14 days have passed.

Returning the product. Send the product back within 14 days of your withdrawal to Lange Koepoortstraat 43, 2000 Antwerp, or bring it to our shop. The cost of returning it is yours.

Refund. We will refund you within 14 days of your withdrawal, including the standard delivery costs. If you chose a more expensive delivery than our cheapest standard delivery, we only refund that standard delivery. We use the same payment method as for your purchase. We may wait with the refund until we have received the product back or until you have proved that you sent it.

Use of the product. You may inspect a product as you would in a shop. If it has lost value because you did more than was needed to inspect it, we may deduct that from the amount.

When does the right of withdrawal not apply?

• Opened tea, matcha, honey and other food. These are sealed and cannot be returned for hygiene reasons once the packaging has been opened.
• Opened water filters and filter cartridges, for the same reason.
• Products that spoil quickly.
• Products that we made or personalised especially for you.
• A tasting with a fixed date and time.

Received the wrong product? If we accidentally sent you the wrong item, or if your product is damaged or defective, we will always sort it out with you, even if you have already opened it. Send us an email. We will then pay for the return and send you the right product, or refund you.

5. Tastings

You can change or cancel a booked tasting free of charge up to 48 hours in advance. Larger groups should contact us first.

You book the "Tasting for Two" voucher with us afterwards. It is valid for 1 year from purchase.

6. Gift cards

You receive your gift card by email. You can use it in the online shop and in our biochi shop in Antwerp. A gift card is valid for 1 year from purchase. A gift card cannot be exchanged for cash. We are not responsible for the loss or theft of the code.

7. Tea subscription

The subscription costs €30 per month. Delivery to Belgium, the Netherlands, Germany and France is included. We charge you automatically every month using the payment method you chose.

You can stop at any time yourself in your account. You will then not pay for a next month. Anything already paid for the current month will still be delivered.

If the price changes, we will let you know at least 30 days in advance, so that you can stop.

8. Guarantee

You have a two-year legal guarantee on a product that does not conform to the contract. Report a problem to us as soon as possible. Natural differences in taste or colour between harvests are not a defect. For tea and food, the best-before date on the packaging also applies.

Is your parcel damaged or is something missing? Send us an email with a photo.

9. Privacy

You can read how we handle your data in our privacy policy.

10. Complaints and applicable law

Do you have a complaint? Email us at info@thewayoftea.be. We will reply as soon as possible.

If we cannot solve it together, you can turn to the Belgian Consumer Mediation Service (consumentenombudsdienst.be). If you live in another EU country, the European Consumer Centre can also help you.

These terms are governed by Belgian law. If you live in another country, you keep the protection that the law of that country obliges us to give you.

Model withdrawal form

Only fill this in if you want to withdraw from your purchase.

To: biochi antwerpen, Lange Koepoortstraat 43, 2000 Antwerp, info@thewayoftea.be

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:

(*) Delete as appropriate.