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Privacy Policy

Last updated: 6 November 2026

This policy explains which personal data The Way of Tea collects, why we use it and what your rights are.

Who we are

The Way of Tea is a shop of biochi antwerpen, sole proprietorship of Jef Janssen, Lange Koepoortstraat 43, 2000 Antwerp, Belgium, company number BE 0869.984.288. We are responsible for your personal data. You can reach us at info@thewayoftea.be.

Which data we collect

  • Orders: your name, delivery and billing address, email address, phone number and what you ordered.
  • Account and subscription: your login details, your order history and the status of your tea subscription.
  • Payments: payments are handled by Stripe. We do not see or store your full card number.
  • Contact: your name, email address and message when you contact us.
  • Newsletter: your email address, if you subscribe.
  • Website use: cookies, as explained in our Cookie Policy.

Why we use your data

  • To process and deliver your order or subscription and to handle returns: this is needed for our contract with you.
  • To keep invoices and accounts: this is required by law.
  • To answer your questions and keep the website working and secure: this is our legitimate interest.
  • To send our newsletter: only with your consent. Every newsletter has an unsubscribe link.
  • Optional cookies: only with your consent.

We do not sell your data.

Who receives your data

  • Odoo: hosts our website, shop and business software.
  • Stripe: processes your payment. If you choose PayPal, Bancontact or Klarna, that provider also receives the data it needs for the payment.
  • Delivery companies: bpost or another carrier receives your name, address and contact details to deliver your order.
  • Our accountant and, when the law requires it, public authorities.

Some of these companies may process data outside the European Union. In that case they must use safeguards that the law allows, such as the EU standard contractual clauses.

How long we keep your data

  • Orders and invoices: as long as Belgian accounting and tax law requires.
  • Account: until you ask us to delete it, unless we must keep the data by law.
  • Newsletter: until you unsubscribe.
  • Messages: as long as we need them to help you.

Your rights

You can ask to see, correct or delete your data, to limit or object to its use, and to receive a copy. You can withdraw your consent at any time. Email info@thewayoftea.be and we will answer within one month.

You can also file a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.

Changes

We may update this policy. The date at the top shows the latest version.